[Verse 1]
When profits flow but cash feels tight
ROI shows if we're doing right
Revenue minus costs divided by investment made
Percentage tells us if we're getting paid
Residual income takes a different stance
Subtract the cost of capital advance
What's left over is the real reward
Economic value that we can't ignore
[Chorus]
Measure what matters, track what's true
ROI and RI, EVA too
Four perspectives in balanced view
Financial, customer, process, and crew
Key indicators light the way
Transfer pricing sets the pay
Benchmarking shows us where we stand
Performance measurement guides our hand
[Verse 2]
Balanced scorecard paints the whole picture clear
Financial metrics are just one frontier
Customer satisfaction, loyalty and growth
Internal processes, efficiency oath
Learning and development, innovation drive
Four quadrants keep the business alive
Leading and lagging indicators combined
Strategic objectives perfectly aligned
[Chorus]
Measure what matters, track what's true
ROI and RI, EVA too
Four perspectives in balanced view
Financial, customer, process, and crew
Key indicators light the way
Transfer pricing sets the pay
Benchmarking shows us where we stand
Performance measurement guides our hand
[Bridge]
Market price when markets exist
Cost-plus when we can't resist
Negotiated when power's shared
Transfer pricing must be fair
Internal benchmarks show our past
External ones reveal what lasts
Best practices from industry leaders
Help us become top achievers
[Verse 3]
KPIs must be SMART and clear
Specific, measurable, year by year
Achievable targets, relevant goals
Time-bound metrics that drive our souls
Dashboard views with traffic lights
Green for good and red for fights
Yellow warns us of the trend
Continuous improvement never ends
[Chorus]
Measure what matters, track what's true
ROI and RI, EVA too
Four perspectives in balanced view
Financial, customer, process, and crew
Key indicators light the way
Transfer pricing sets the pay
Benchmarking shows us where we stand
Performance measurement guides our hand
[Outro]
From boardroom to the factory floor
Metrics tell us so much more
Than just the numbers on the sheet
They make our strategy complete