[Verse 1] HR's broken, time to break the mold Old paradigms are getting way too old Recruiting, onboarding, payroll too Benefits and more, we need a different view Stop thinking partners, start thinking clear Service operations, the future's here [Chorus] Time-to-fill, accuracy rates Efficiency standards, don't be late Measure what matters, track what's real Talent operations, seal the deal Service function, that's the way Metrics guide us every day [Verse 2] Recruiting's not a mystery art It's a process with a measurable start Days to fill that open role Track your pipeline, reach your goal Sourcing, screening, interview flow Service levels help you know [Chorus] Time-to-fill, accuracy rates Efficiency standards, don't be late Measure what matters, track what's real Talent operations, seal the deal Service function, that's the way Metrics guide us every day [Bridge] Onboarding times and payroll accuracy Benefits enrollment efficiency Every function has its score Operational excellence at the core No more fuzzy, feel-good claims Data drives the service games [Verse 3] Customer service for employees Internal clients, help with ease SLA targets, response time goals Quality metrics for all roles Transform the function, change the game Service operations stake their claim [Chorus] Time-to-fill, accuracy rates Efficiency standards, don't be late Measure what matters, track what's real Talent operations, seal the deal Service function, that's the way Metrics guide us every day [Outro] Reframe the function, change your mind Leave old HR thoughts behind Operations is the key Talent service, finally free
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