[Verse 1] When voices rise and tempers flare In meeting rooms or cubicle squares There's a system built to intervene Before the chaos hits the scene Sarah's mad at John again Email threads that never end But there's a pathway they can take Before somebody's gonna break [Chorus] De-escalation infrastructure Neutral parties keep us secure Investigation documentation Prevents the workplace devastation When conflicts come alive HR keeps the peace to thrive Third party trained to mediate Before it's way too late [Verse 2] Not just hoping people play nice HR's got the right device Structured meetings face to face Neutral ground, a safer space Training on how to investigate Facts from feelings separate Written records tell the tale When emotions start to fail [Chorus] De-escalation infrastructure Neutral parties keep us secure Investigation documentation Prevents the workplace devastation When conflicts come alive HR keeps the peace to thrive Third party trained to mediate Before it's way too late [Bridge] Working best when invisible Making workplace livable Lawsuits blocked before they start Violence stopped before it starts Goodwill fails but systems last Infrastructure holds us fast [Verse 3] When the angry words are flying Someone's reputation dying HR steps into the fray Shows a better, safer way Trained to listen, trained to write Document wrongs and make them right Infrastructure saves the day Keeps the lawyers all at bay [Final Chorus] De-escalation infrastructure Neutral parties keep us secure Investigation documentation Prevents the workplace devastation When conflicts come alive HR keeps the peace to thrive Systems work when people can't That's the de-escalation dance [Outro] Infrastructure matters most When it's working like a ghost Invisible but always there Keeping peace beyond compare
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