[Verse 1] Dan rebuilt his business ties with care and time Face to face he worked to heal what broke the line But upward trust stayed damaged, wouldn't mend That's the lesson we must comprehend [Chorus] Trust flows up through signals in the chain When it breaks, direct repair won't heal the pain Lateral trust can mend with interaction Upward trust needs signal chain extraction It's not personal, it's structural design Trust repair works different every time [Verse 2] Your manager's trust isn't just about you two It's what others say about the work you do Second-hand accounts and reports they read That's the signal chain that plants the seed [Chorus] Trust flows up through signals in the chain When it breaks, direct repair won't heal the pain Lateral trust can mend with interaction Upward trust needs signal chain extraction It's not personal, it's structural design Trust repair works different every time [Bridge] Map your stakeholders on a grid today Competence and relational display High skill, low relation, watch that space Governance escalation you might face Credibility plus reliability Plus intimacy over self-centricity Thirteen behaviors from Covey's guide Trust equation cannot hide [Verse 3] Sideways trust rebuilds through what you share Downward trust grows from the way you care But upward trust flows through the system's eyes Fix the signal chain to hear your cries [Chorus] Trust flows up through signals in the chain When it breaks, direct repair won't heal the pain Lateral trust can mend with interaction Upward trust needs signal chain extraction It's not personal, it's structural design Trust repair works different every time [Outro] Asymmetry of trust repair Different directions, different care Learn the pattern, learn it well Trust's direction has a tale to tell
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