[Verse 1] CEO stares at quarterly reports alone Numbers tell one story, but the truth's unknown Financial metrics paint just half the scene Missing customer voices and the space between What drives performance? More than profit lines Four dimensions weave through corporate designs [Chorus] Financial, Customer, Process, Learning too F-C-P-L gets you through Four perspectives, balanced view Scorecard shows what matters true Strategic maps that guide your crew F-C-P-L, the framework's due [Verse 2] Customer satisfaction drives tomorrow's gold Net promoter scores and stories they've told Retention rates and market share growth These leading indicators keep stakeholders close While financial lag behind what's already done Customer metrics show what's yet to come [Chorus] Financial, Customer, Process, Learning too F-C-P-L gets you through Four perspectives, balanced view Scorecard shows what matters true Strategic maps that guide your crew F-C-P-L, the framework's due [Verse 3] Internal processes hide the secret sauce Cycle time reduction, quality without pause Innovation pipelines, operational flow These engine metrics make performance grow From customer needs to process efficiency Building bridges cross-functionally [Chorus] Financial, Customer, Process, Learning too F-C-P-L gets you through Four perspectives, balanced view Scorecard shows what matters true Strategic maps that guide your crew F-C-P-L, the framework's due [Bridge] Learning and growth feeds every tier Employee skills and culture clear Knowledge management systems strong Infrastructure investments lifelong Cause and effect through strategy maps Filling organizational gaps [Outro] Kaplan Norton showed the way Four perspectives every day Balanced measurement, balanced thought Connect the dots that can't be bought F-C-P-L framework stays Guiding through strategic maze
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