[Verse 1] Sarah sits across the conference table, spreadsheets in her hand But numbers tell just half the story, I need to understand Her eyes drift when she mentions cash flow, shoulders tense and tight I lean forward, mirror posture, give her space to shed some light [Pre-Chorus] Silence is my secret weapon, let the quiet do the work Ask then pause and count to seven, watch the real concerns emerge [Chorus] Listen first, then excavate Open questions penetrate Funnel down to specifics clear Reflect back what you hear P-A-U-S-E between each thought Probe the gaps, assume you're not Getting all the story yet Active ears will catch the net [Verse 2] "Tell me more about that variance," I watch her fidget with her pen She mentions vendor payment cycles, so I dig deeper once again "What exactly makes them different from your standard thirty days?" Now she's sharing system glitches, manual overrides and delays [Pre-Chorus] Every shrug contains a message, every hesitation speaks Body language fills the margins of the answers that I seek [Chorus] Listen first, then excavate Open questions penetrate Funnel down to specifics clear Reflect back what you hear P-A-U-S-E between each thought Probe the gaps, assume you're not Getting all the story yet Active ears will catch the net [Bridge] From broad to narrow, scope the terrain "How" and "what" unlock the chain "Why" reveals the deeper need Summarize so we agreed Clarify assumptions made Verify before we trade Understanding for solution Interview is revolution [Verse 3] Meeting minutes capture action but the nuance lives between Document the hesitations, note what wasn't said but seen Close the loop with confirmation, "So if I heard correctly..." Build the bridge from their frustration to solutions that connect [Final Chorus] Listen first, then excavate Open questions penetrate Funnel down to specifics clear Reflect back what you hear P-A-U-S-E between each thought Probe the gaps, assume you're not Getting all the story yet Active ears will catch the net [Outro] In the silence, truth emerges Client confidence converges Listen deep, question smart That's where excellence will start
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