[Verse 1] When your client walks through the door today Set aside your own agenda, let them lead the way Open ears and open mind, that's where we start Active listening is a professional art Lean in close and make eye contact clear Show them that their words are all you want to hear [Chorus] Listen first, then question smart SOLER method, play your part Sit up straight and face them true Open posture, me and you Lean forward, show you care Eye contact, always there Relax and let them speak their mind That's how the best solutions you will find [Verse 2] Paraphrase what they just shared with you "What I'm hearing is..." makes sure you're getting through Reflect their feelings, validate their concerns Every client interaction helps your wisdom learn Don't interrupt or rush to fill the space Sometimes silence gives their thoughts the perfect place [Chorus] Listen first, then question smart SOLER method, play your part Sit up straight and face them true Open posture, me and you Lean forward, show you care Eye contact, always there Relax and let them speak their mind That's how the best solutions you will find [Bridge] Open questions start with how and why and what "Tell me more about..." opens up their thought Closed questions when you need the facts precise "Did you file by March?" gets answers nice Probing deeper with your follow-through "Can you give an example of what that looks like to you?" [Verse 3] Summarize before you offer your advice Check for understanding once or even twice "Have I captured everything correctly here?" Makes your client partnership crystal clear Document the key points while they're fresh Set next steps so progress won't enmesh [Final Chorus] Listen first, then question smart SOLER method, play your part Sit up straight and face them true Open posture, me and you Lean forward, show you care Eye contact, always there Relax and let them speak their mind That's how the best solutions you will find [Outro] Active listening builds the trust you need Strategic questions help your clients succeed In every meeting, make this your routine The strongest partnerships you've ever seen
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