[Verse 1] Sarah sits across from Tom, performance review day She's prepared her talking points, but struggles what to say His work has been declining, deadlines often missed But she wants to help him grow, not add him to a list She takes a breath and starts with care, "Let's talk about your goals" Building trust before she shares the feedback that unfolds [Chorus] S-B-I, Situation Behavior Impact State the facts, describe the acts, show how it affects Listen first, empathy works, make it safe to grow Give feedback like a gift, help the person know Two-way street, make it complete, receiving matters too Professional feedback, that's how we break through [Verse 2] Tom feels his defenses rise, wants to justify each flaw But Sarah's tone is calm and kind, not looking for a draw She focuses on actions, not his character or worth "When reports come in late, clients question our firm's worth" Tom starts to see the bigger picture, how his work connects To team success and client trust, the ripple effect reflects [Chorus] S-B-I, Situation Behavior Impact State the facts, describe the acts, show how it affects Listen first, empathy works, make it safe to grow Give feedback like a gift, help the person know Two-way street, make it complete, receiving matters too Professional feedback, that's how we break through [Bridge] When receiving feedback, breathe and pause Don't get defensive, look for the cause Ask clarifying questions, seek to understand Growth comes from listening, not taking a stand Thank them for their courage, feedback takes some guts Both giving and receiving, no ifs ands or buts [Verse 3] Tom speaks up with honesty, "I've been overwhelmed at home" Sarah nods with understanding, he's not facing this alone Together they create a plan, deadlines and support Regular check-ins scheduled, progress to report The conversation ends with hope, relationship intact Professional feedback done right, that's a proven fact [Chorus] S-B-I, Situation Behavior Impact State the facts, describe the acts, show how it affects Listen first, empathy works, make it safe to grow Give feedback like a gift, help the person know Two-way street, make it complete, receiving matters too Professional feedback, that's how we break through [Outro] Courage in the conversation, growth for everyone Professional feedback mastery, the learning's never done
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