[Verse 1] When tensions rise and people clash Don't rush to judgment way too fast Ask yourself what tool to choose Mediation or investigation news If they can talk and find their way Mediation saves the day But when there's harm or broken trust Investigation is a must [Chorus] M-I-T-D-A-G, conflict tools for you and me Mediate when they can share Investigate when trust's not there Train your managers to coach Diagnose with careful approach ADR and grievance ways Guide us through our troubled days [Verse 2] Managers need the skills to see When conflict's brewing naturally Coach them how to ask and listen Help their people find what's missing Not every fight needs HR's hand Sometimes a manager can make a stand With active listening and open space They help their teams find common grace [Chorus] M-I-T-D-A-G, conflict tools for you and me Mediate when they can share Investigate when trust's not there Train your managers to coach Diagnose with careful approach ADR and grievance ways Guide us through our troubled days [Bridge] When teams are stuck and can't move on Diagnose what's going wrong Is it roles or communication Power struggles, expectation Ombudsman stands neutral ground Safe reporting can be found Confidential, independent voice Gives employees another choice [Verse 3] ADR means options wide Arbitration, panels tried Design systems fair and clear Before the conflicts interfere Union shops need grievance steps Non-union needs those safety nets Procedures documented well So everyone knows where to tell [Chorus] M-I-T-D-A-G, conflict tools for you and me Mediate when they can share Investigate when trust's not there Train your managers to coach Diagnose with careful approach ADR and grievance ways Guide us through our troubled days [Outro] Resolution's not just one size Use the tool that's right and wise Build the systems, train the minds Peace at work is what we'll find
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