Support

Questions, problems or ideas about the 93problems app or website? Email cjones@localpro.me and we'll get back to you, usually within one business day.

How things work, with pictures: app help and 93 Compliance help.

How do I create an account?

In the app, open the Work tab and choose Create account, or sign up on the website. We email you a 6-digit code to confirm your address.

How do I delete my account?

On the website: Settings → Delete account. In the app: Work tab → the person icon → Delete account…. Confirm with your password or a code we email you. Your account is deleted at once, with your videos, pictures, friends, location history, chats, AI chats, albums and playlists. Businesses you own are closed; employers keep the training records they are required to keep, without your name or email. You can also email us to ask.

I was invited by my employer. How do I start?

Open the invitation email on your phone and accept it; it sets your password. Then sign in on the Work tab to listen to your company's policies and play the study games.

How does a business sign up and pay?

Registering a business is free, in the app (Work tab → Register your business) or at 93problems.com/compliance. Each employee is $10 a year. Pay with an App Store subscription in the app (up to 100 employees), by card, or ask us for an invoice.

How do I cancel an App Store subscription?

On your iPhone: Settings → your name → Subscriptions → 93problems. Or in the app: Work tab → your business → Seats & billing → Manage subscription.

The music stopped when my connection dropped.

The app keeps several minutes of audio ready and saves a copy of what you play, so it should carry on by itself. If it doesn't, press play again; it picks up where you were.

How do I use voice?

On the map, tap the microphone to ask for directions or music. In the Player, Talk about it starts a conversation about the song. Several games can be played by voice: choose By voice on their start screens.

See also our Privacy Policy and Terms of Service. 93problems is operated by Localpro, Inc.; the iOS app is published on the App Store by Transparen LLC.