[Verse 1] Started with the best intentions, platform team so keen Development needs a favor, new environment to clean They ask and we deliver, making everything work right But what began as helpful service turned into endless night [Chorus] From strategic to reactive, that's the danger zone When requests keep multiplying and you can't say no Ticket time and SLA, measuring what's wrong Strategic work is starving while the queue grows long Task-taking teams, task-taking teams Lost the bigger dreams [Verse 2] Pipeline needs a quick repair, security review Handle it with pride and care, that's what good teams do But success breeds more requests, asking works so well Platform investment fading as we're caught in ticket hell [Chorus] From strategic to reactive, that's the danger zone When requests keep multiplying and you can't say no Ticket time and SLA, measuring what's wrong Strategic work is starving while the queue grows long Task-taking teams, task-taking teams Lost the bigger dreams [Bridge] Volume grows much faster than capacity can scale Proactive risk management becomes a fairy tale When your metrics look like helpdesk, something's gone astray Platform teams need different goals to light a better way [Verse 3] Reliability engineering dies from starvation Never shows as urgent in your ticket compilation Gradual transformation, well-intentioned slide From strategic function down to service desk inside [Chorus] From strategic to reactive, that's the danger zone When requests keep multiplying and you can't say no Ticket time and SLA, measuring what's wrong Strategic work is starving while the queue grows long Task-taking teams, task-taking teams Lost the bigger dreams [Outro] Remember your true mission when the requests appear Strategic work must live or all your goals disappear Platform teams and SRE need space to innovate Don't let helpful tendencies seal your own fate
← What These Functions Are Actually Supposed to Be | The Self-Service Boundary →